Contact Center Training Survey 3-23-16

Survey to be completed after 90 evaluation completion to determine effectiveness of training.

New Item

* The training agenda and materials were well organized

Strongly Agree
Agree
Not Relevant
Disagree
Strongly Disagree

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* Training was easy to follow and helpful

Strongly Agree
Agree
Not Relevant
Disagree
Strongly Disagree

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* The training methods used were fun and interactive

Strongly Agree
Agree
Not Relevant
Disagree
Strongly Disagree

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* The amount of time spent in training offered sufficient opportunity for trainee questions and discussion

Strongly Agree
Agree
Not Relevant
Disagree
Strongly Disagree

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* The training plan allowed for sufficient time to review and practice the processes learned

Strongly Agree
Agree
Not Relevant
Disagree
Strongly Disagree

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* The training I received makes me feel comfortable completing the daily job duties required for my position

Strongly Agree
Agree
Not Revelant
Disagree
Strongly Disagree

* Enter additional comments regarding previous question answered

* I feel most comfortable completing these tasks after training...

* I wish I would have had more training on...

* Suggestions or improvements on training that I have would be...