Reluctance to Simplify (Managing the Unexpected, 2nd edition)

How well do following statements describe the pharmacy department? For each item, pick the number that best reflects your conclusion: 1 = not at all, 2 = to some extent, 3 = a great deal.

* 1. People around here take nothing for granted.

1. 2. 3.

* 2. Questioning is encouraged.

1. 2. 3.

* 3. We strive to challenge the status quo.

1. 2. 3.

* 4. People feel free to bring up problems and tough issues.

1. 2. 3.

* 5. People generally deepen their analyses to better grasp the nature of the problems that arise.

1. 2. 3.

* 6. People are encouraged to express different views of the world.

1. 2. 3.

* 7. People listen carefully, and it is rare that someone's view goes unheard.

1. 2. 3.

* 8. People are not attacked when they report information that could interrupt operations.

1. 2. 3.

* 9. When something unexpected happens, people spend more time analyzing than advocating for their view.

1. 2. 3.

* 10. Skeptics are highly valued.

1. 2. 3.

* 11. People trust each other.

1. 2. 3.

* 12. People show considerable respect for one another.

1. 2. 3.